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Forum Discussion

corinne b's avatar
corinne b
New member | Level 2
17 days ago

Several team members can't download files from the site, why?

Several of our team members are not able to download files today. And FYI, the chat in English would not start either.   Has anyone find a work around for the download issue? Thanks
Download
Web
corinne b's avatar
corinne b
New member | Level 2

Hi Jay,

The first 2 clicks nothing happens and then on the third we get 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Like with the chat support, could you try switching browsers to see if this helps or try using incognito/private browsing mode without any extensions running?

  • corinne b's avatar
    corinne b
    New member | Level 2
    16 days ago

    Turning the VPN off seems to have done the trick. However, this has never been an issue before. Could it be fixed?

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