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Forum Discussion
kimsel
3 years agoExplorer | Level 4
Search not working on my Mac
Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help.
I have an apple M1 and Monterey.
- 3 years ago
Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.
As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.
Jay
Dropbox Staff
Hi kimsel, just for clarification, is the keyword in the name of the file itself, or a word visible inside the document itself?
Could you provide a screenshot, while hiding any personal details, of files in that folder as shown on the site with the word 'first' visible?
kimsel
3 years agoExplorer | Level 4
the key word is a word visible within the document.
- Jay3 years agoDropbox Staff
Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.
As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.
- intw3 years agoNew member | Level 2
I'm having the same problem with files when I search by a word in the title using finder, which I've always been able to do before. I assume it's related to the recent Mac OS 13 update, but I can't figure out how to fix it. The file does come up when I broaden the search from "dropbox" to "thie Mac." - Jay3 years agoDropbox Staff
Hi intw, it's possible that the Spotlight index may need to be rebuilt, could you carry out the steps in this article? Note: the article mentions the ‘Documents’ folder but you need to use the Dropbox folder instead.
- simondewaal3 years agoNew member | Level 2
So you made it impossible to search in (free) dropbox. All the more reason not to pay, but to move to iCloud. Not really nice of you to include (or rather exclude) that possibility in an upgrade.
- intw3 years agoNew member | Level 2
Thaks, jay. I finally tried that, but it didn't seem to work. I note that Dropbox documents do show up (along with other documents) when I seerach in finder on "This Mac" instead of "Dropbox."
- markcq2 years agoHelpful | Level 5
Since the last big update to DropBox where the location moved to the Library on the Mac I'm not able to search (via the finder) for online only files. Only the offline files come up in a search. This is very painful and annoying, because now if I am looking for an online only file I have to go search on my phone or via the browser. Is there a way to fix this issue?
- markcq2 years agoHelpful | Level 5
I have a paid account and I have the same issue with the desktop app. It's very annoying and painful.
- Megan2 years agoDropbox Staff
Hi markcq, thanks for posting here today!
Can you clarify the version of the desktop app that you're using on the device, that's facing the search issue?
You can find your version, by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over it. If you can send me a couple of screenshots of the results you get when you try to search for files using your Finder, that'd be amazing too!
Thanks a bunch!
- markcq2 years agoHelpful | Level 5
Dropbox v169.4.5684
Apple M1 Pro
Ventura 13.2.1
So in the example below it doesn't matter if the file is offline or online only... I still can't find it in the search.
When Dropbox was not in the Library I never had this issue. I was able to search and find files.
- markcq2 years agoHelpful | Level 5
Yes Please do you have my email address from my account?
- alessio7662 years agoNew member | Level 2
hi guys,
did anybody find a solution for this matter?
i moved to macbook M2 pro with Ventura 13.2.1 since a week;
i have dropbox plus account;i cannot search file by name in dropbox folder anymore since dropbox updated into "posizioni" (position)
can u help?
thanks
- markcq2 years agoHelpful | Level 5
Yes, it's finally working again. The issue was with Macos, since they moved the cloud storage to the Library. With the latest updates for Macos and Dropbox it's all working again.
- Ableasiswas2 years agoNew member | Level 2
This is also not working for me. Using finder on a Mac (not searching in browser). MacOS 13.4.1, MacBookPro 2020 Apple M1, Dropbox v178.4.4811, Personal Plus account. Able to see a file or document in finder if search "This Mac" but nothing returned if search is limited in finder to the enclosing file which is contained in dropbox. If I move the enclosing file out of dropbox to desktop finder it can return all searches fine and if I move it back again - nothing. I have enabled "make available offline" for dropbox. I have tried re-indexing as suggested above and elsewhere.
- Walter2 years agoDropbox Staff
Hey Ableasiswas, sorry to hear you're having issues with this.
Could you try reindexing your Spotlight and let us know if this persists?
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