You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
cltchrn
6 months agoExplorer | Level 4
Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the sli...
- 5 months ago
Hi cltchrn, thanks for bringing this to our attention.
Is this occurring for all PDF files, or just specific ones on your account?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Jay
Dropbox Staff
Hi cltchrn, thanks for bringing this to our attention.
Is this occurring for all PDF files, or just specific ones on your account?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
cltchrn
5 months agoExplorer | Level 4
Upon further investigation, it appears to only have occurred with files that I have made “available offline.” When I “uncheck” that option, and view the file, scrolling and zooming work normally. When I “make available offline” again after removing it, the problem returns.
I will try uninstalling and see if that helps.
I will try uninstalling and see if that helps.
- cltchrn5 months agoExplorer | Level 4After uninstalling and reinstalling, files made “available offline” function normally again. Thanks for the help!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!