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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Candle, welcome to our Community! 

 

Yes, this should have been resolved, but let's see what we can find together on that. 

 

Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.

 

Keep me posted, and we'll take it from there! 

Candle's avatar
Candle
Explorer | Level 3
10 months ago

It's only one file that I'm aware of. It's an MP4 file, no different than others that are working.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Candle - sorry to jump in here, but could you clarify the size of the file and if you've tried another network since you first noticed this? 

    • Candle's avatar
      Candle
      Explorer | Level 3
      10 months ago

      The file is 680 MB. I have not tried another network. Larger and smaller files work on this network, but not that specific video.

       

      For anyone reading this in the future, re-uploading the file fixed the issue for me.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Glad to hear it's sorted for you now and thanks for keeping us in the loop too Candle 

         

        See you around the Community and take care!

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