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Forum Discussion
Questar
2 years agoExplorer | Level 3
"To ensure security, we need to verify your identity."
When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity."
Under what conditions does this occur?
Two types o...
Dwightsune
New member | Level 1
If you’re running macros, that might be messing with how Dropbox sees the logins too, especially if it’s trying to switch between logins.
Stroonexci
27 days agoNew member | Level 2
It’s kind of like when other platforms ask for KYC verification to make sure you’re legit.
I’d suggest clearing your browser cache or trying to log in from a different device. If it still doesn’t work, you might want to hit up Dropbox support.
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