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Forum Discussion
"There was an error downloading your file" when downloading from the site
Error message "There was an error downloading your file".
I am trying to download some pdf files from my Dropbox but am unable to get them to download.
I have tried two different browsers...
Hi Nancy,
Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.
Nancy
Dropbox Staff
Dropbox StaffHmm, I see. Let’s try something else then.
What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed.
Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Hi Nancy,
Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.
