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Forum Discussion

kimsel's avatar
kimsel
Explorer | Level 4
3 years ago

Search not working on my Mac

Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help. I have an apple M1 and Monterey. 
desktop
File access
View
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.  

     

    As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there kimsel, sorry to hear you're having issues with this. 

 

Can you please let us know the Dropbox desktop app's exact version and status as shown in your menu bar at the moment? 

 

Also, are you having with searching your files in Dropbox via a web browser too? 

 

Keep us posted! 

kimsel's avatar
kimsel
Explorer | Level 4
3 years ago

Hi Walter. I'm using the web version. When I download the app to my desktop, it automatically goes to my work upgraded dropbox account. The issue is with the free web version. 

Thanks! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    I see, thanks for clarifying that for me kimsel 

     

    Could you clear your browser's cache or try another browser and let me know if you get any different results? 

    • kimsel's avatar
      kimsel
      Explorer | Level 4
      3 years ago

      I made the switch to a different browser and still...nada. (BTW thanks for your help!)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey kimsel, are you searching for a specific file when this happens, or does the search function fail for all of your files?

         

        Feel free to include some screenshots of the issue on your next response. 

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