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Forum Discussion
Previews of CMYK files that look the wrong colour
Hi,
I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. I...
Walter
Dropbox Staff
Dropbox StaffThanks for the example link woofwear!
I think this might be caused by the file's resolution (what device did you take these photos on?) but to be able to get a more concrete view of the matter at hand, I'd like to bring this under the attention of our experts.
Would you mind if I used the email address that's connected to your Community's profile to reach out so we can work on this internally?
Let me know here when you get the chance and we'll take it from there.
Great job by the way :grin:
Hi Walter, Are we any closer to reaching a solution for this problem? Thank you Kate
- Walter
Hi there Kate (woofwear); how are you today?
I wish I had an update on this, but as you never got back to my email I wasn't able to escalate your case to an expert for a more in-depth investigation and I can see the ticket I had opened up on your behalf is now closed due to inactivity.
May I reach out to your Dropbox associated email address again to investigate further?
