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OG5's avatar
OG5
Explorer | Level 3
6 months ago

Previews of both old and new videos are blurry

All of a sudden videos that I uploaded are looking over saturated/blurry when viewing on dropbox. This is happening to videos that I just uploaded as well as videos that have been on my dropbox for a...
Preview
View
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey OG5, thanks for letting us know about this.

 

Have you tried previewing your videos from a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know what you find and we'll go from there.

OG5's avatar
OG5
Explorer | Level 3
6 months ago
Yes. Tried multiple browsers, computers, also happening in app on iphone.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hmm, if you download one of these files from our website to your device, does it play fine on your local media player?

    • OG5's avatar
      OG5
      Explorer | Level 3
      6 months ago
      Yes. Quality is good when downloaded
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        OG5, sorry for jumping in. Can you send me two screenshots of what you see on your end? I’d like one of the video while previewing on Dropbox and one of how it appears when it’s saved on your local device.

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