You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
DBX_Pedro Thank you for the update it is appreciated .... However this issue was first reported on Friday, why has it taken Dropbox so long to note that there is a problem.... ?
DBX_Pedro Thank you
Charlie Windsor Hey everyone deserves a weekend break. Just be grateful they’ve now acknowledged the problem and will hopefully fix it promptly. Take the win.
chrisrazzell As the original poster I thank you too for raising the issue. Has this been resolved for you on your other devices as well as your iPad ? Is that why you’ve gone quiet ?
To everyone else reporting the same issue, well done, the power of the crowd could not be ignored, hang in there and wait for the fix. But be ready to roar again if no solution is forthcoming.
Hi -Lisa- I do appreciate the reply, but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Whilst nothing is full proof and outages can happen, a prompt communication and a updated status page on Friday would of been appreciated as it would of prevented myself and others (wedding photographers) wasting time over the weekend trying to fault find our hardware and ISP's
Internally Dropbox would of known of this issue soon after it happened.
Edited to say: Just to highlight my point' the Status page still says everything is operational when its not 3 days later. ... Dropbox Status
THIS! I posted five or six DAYS ago and they just responded, only after many others reported the same thing. And they STILL haven't admitted there's a problem on their status page, you're right, it's incredible I completely agree that this is a huge, rich company that is selling 24/7/365 service and should PROVIDE SAME.
Just STOP with all the BS about clearing caches and logging out and in again. We've all been on the internet for 25 years or more at this point and WE KNOW ALL THAT. We TRIED all that before we came here asking for help. It boggles my mind that they think we're so stupid. I'm very unimpressed with their actions in this matter.- Rich
Super User II
anonymous wrote:
... but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Dropbox Support does not work weekends or holidays.
Rich .... "Dropbox Support does not work weekends or holidays." With the greatest respect as you do a lot of good in this forum ... They do "
- If you’re on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week†." or Dropbox Premium Support Add-On
How to contact Dropbox support - Dropbox Help
Also do remember this fault was reported early Friday morning well before the weekend allowing plenty of time for communication to customers...
- If you’re on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week†." or Dropbox Premium Support Add-On
