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Forum Discussion
Stephen B.25
5 months agoCollaborator | Level 9
One of my Dropbox folders appears on the website, but not locally.
v204.4.5420 on 6.10.2-arch1-1
On the website I can see a folder Dropbox/pepper, but on the local disk of one of my desktops that directory is not there. The directory is there on another desk...
- 5 months ago
I hadn't noticed the date window for the 'deleted files' was so narrow. I broadened the date search and saw that I had deleted some directories without knowing I was doing that.
Restoring those directories has done the job.
Thank you all.
Nancy
Dropbox Staff
Hi from me as well, Stephen B.25! Before installing the latest app version, can you also double check that the name of your folder or its contents don’t have any of these characters in their filename?
Let me know what you find, and we'll go from there.
Stephen B.25
5 months agoCollaborator | Level 9
Hi Nancy. No forbidden characters. The name of one folder is ~/Dropbox/shared.
I have re-installed Dropbox over the existing version and the folders are still missing.
Perhaps I should purge the existing installation first? How do I do that?
- Nancy5 months agoDropbox Staff
To uninstall the Dropbox app completely, you can follow these steps.
To clarify though, you mentioned in the beginning the folder in question was under this directory “~/Dropbox/pepper”. Is “~/Dropbox/shared” another directory that doesn’t sync to your computer besides “pepper”?
Let me know if I’ve misunderstood anything.
- Stephen B.255 months agoCollaborator | Level 9
I hadn't noticed the date window for the 'deleted files' was so narrow. I broadened the date search and saw that I had deleted some directories without knowing I was doing that.
Restoring those directories has done the job.
Thank you all.
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