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Forum Discussion
No thumbnail previews for Sketchup (.skp) files unless Offline
I have Dropbox 189.4 & Windows 11 23H2, and have noticed that for 'Online Only' Sketchup files, I can no longer see thumbnails of file contents when browsing Dropbox folders with File Explorer. As s...
Jay
Dropbox Staff
Dropbox StaffHi keithswd, just to clarify that I understand, if a file is online-only, you don't have a thumbnail of the file, but if it's local, then you do, is that correct?
Yes correct, that is the current behaviour for this file type.
- Jay
This would be expected behavior for online-only files, since there is no local copy of the image to be cached for there to be a thumbnail.
When the file is local, then Windows can create a thumbnail.
That's disappointing as it really slows down identification of files when browsing for a model to insert into a scene in Sketchup. What is different between image files that show thumbnails even when online only and Sketchup files which do not? Is the culprit Sketchup, Windows or Dropbox?
thank you
- Hannah
Hey keithswd, sorry for the delay here and happy new year!
I would have to agree with Jay in this.
Since this happens only with this specific file type, it would be simply due to not being able to pull/generate a preview through Dropbox, when the file is online-only.
We appreciate your feedback, though, and I'll happily pass it along to our team.
