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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
KJ Herbs wrote:

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?

We'd need to understand the problem you're having before we can answer that. There are no current issues with the service.

  • KJ Herbs's avatar
    KJ Herbs
    Helpful | Level 6
    6 months ago

    Hi Rich, I cant see the folders, files, or the left navigation bar with all our folders. When I do see them after restarting the computer, upon opening a folder, there are no files visible. THis has never happened in the 1+ year of using DB.

     

    Kate

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Does the issue persist after clearing your browser's cache or on another browser, Kate?

    • Tyler5494's avatar
      Tyler5494
      Helpful | Level 5
      6 months ago

      I think dropbox is having issues as a whole  right now for certain users, because I'm also experiencing problems viewing the dropbox homepage. Other pages on the website load and work fine, but  when I try to access https://www.dropbox.com/home 

      It just loads for 5-10 minutes with the loading icon in the center, and then as that disappears, it just stays blank. I've tried different browsers, clearing my cache, etc.

      Update: It randomly decided to start working again. If it starts having issues, I'll edit this.

      Update #2: It, once again, decided not to work. Same problem as before.

      • KJ Herbs's avatar
        KJ Herbs
        Helpful | Level 6
        6 months ago

        I cleared the cache and was able to do some work, and download a few files. Now the field is back to blank. Very frustrating!!

         

    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      6 months ago

      Ahh Haa! Clearing the cache did the trick. Thank you!😉

    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      6 months ago

      Walter,

       

      I tried another browser: MS Edge. I could see the left nav pane and files. When I selected a file to download, the screen went blank and I got stuck there. What is another solution?

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