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CarlsB's avatar
CarlsB
Helpful | Level 6
7 months ago
Solved

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
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  • CarlsB's avatar
    CarlsB
    6 months ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

If you've ensured that the files the shared links point to haven't been deleted by their owner, could you try another network and let us know if you still get the same results @CarlsB?

CarlsB's avatar
CarlsB
Helpful | Level 6
7 months ago

Hi, my colleague and I both work remotely from different locations and different networks.

Still getting the same error.
Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Does the file open as normal for the owner, when they try to preview it in their Dropbox, @CarlsB?

    • CarlsB's avatar
      CarlsB
      Helpful | Level 6
      7 months ago

      When in dropbox the files are there and can be opened normally. It is just when accessing via the link that we get the message. 
      We have cleared the cache, logged in/out etc and still getting the error via the link

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for checking, CarlsB.

         

        Just as a test, are you able to open the link from a mobile device, while only using cellular data?

         

        Also, what type of file(s) does the link correspond to?

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