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Forum Discussion

dustdog0's avatar
dustdog0
Helpful | Level 5
2 years ago

Can't access Vault via web

Cannot access my Vault though web access. I have no problem accessing it on my mobile device.
Dropbox Vault
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
dustdog0 wrote:

Cannot access my Vault though web access.

Why not? What happens when you try? Are you getting an error message? Have you tried a different browser? etc. Without more information it's difficult to suggest how the issue might be resolved.

WilfriedR's avatar
WilfriedR
New member | Level 2
2 years ago

This is a bug imho. It is only greyed in the left rail tree. It still works in the central column.
If you navigate to the root you will see the folders in the central column including the vault folder.

Just click on it and it will prompt the pin.

Worked for me

  • seedalpa's avatar
    seedalpa
    New member | Level 2
    2 years ago

    I also see it greyed out on the list at the left, and it was available on the central, main list, using Safari. After accessing the Vault from the central list (entered the PIN, opened the Vault), the left pane now shows the Vault as available. Therefore, I assume this is a session-based unlock that will not event let us click on the Vault link on the left if the Vault was not unlocked prior to that.

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