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It cuts out at the same time stamp each time, so its not randomly cutting off...","body@stringLength":"1072","rawBody":"
I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off the audio. When I play the MP3 files back on my computer from the hard drive, there is no audio cut off. This is only happening after the file is uploaded to Dropbox and when playing the file from Dropbox. This happens on the Dropbox app on my iPhone, iPad, and when playing the file from the Dropbox website on a computer. I have deleted the file from Dropbox and re-uploaded it but that does not resolve the issue. I have been using Dropbox to store and play MP3 files for many years and never had this problem until recently. It seems that something has changed or there is some kind of bug causing this audio drop out of the file when playing.
\n
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I can't find any resolutions for this when searching the site. If anyone has any information or suggestions about a resolution, it would be greatly appreciated. Thanks!
\n
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","kudosSumWeight":1,"postTime":"2022-08-25T14:45:23.261-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Mobile","text":"Mobile","time":"2019-05-29T03:19:52.361-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:618409_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9469},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:618409":{"__typename":"Conversation","id":"conversation:618409","solved":true,"topic":{"__ref":"ForumTopicMessage:message:618409"},"lastPostingActivityTime":"2024-06-27T16:12:31.023-07:00","lastPostTime":"2024-06-27T16:12:31.023-07:00","unreadReplyCount":23,"isSubscribed":false},"ModerationData:moderation_data:618409":{"__typename":"ModerationData","id":"moderation_data:618409","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:618409_2":{"__typename":"Revision","id":"revision:618409_2","lastEditTime":"2022-08-25T22:38:09.132-07:00"},"ForumReplyMessage:message:779732":{"__typename":"ForumReplyMessage","id":"message:779732","conversation":{"__ref":"Conversation:conversation:618409"},"author":{"__ref":"User:user:1850649"},"revisionNum":1,"uid":779732,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: Audio Files Cut Out When Playing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:779732"},"parent":{"__ref":"ForumReplyMessage:message:779702"},"body":"Hi Hannah.
It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.","body@stringLength":"583","rawBody":"Hi Hannah.
It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.","kudosSumWeight":0,"repliesCount":4,"postTime":"2024-06-27T13:00:11.355-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:779732_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":754},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw3Nzk3NTksNzc5NzU5","node":{"__ref":"ForumReplyMessage:message:779759"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743510215494":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215494","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Are you having this issue on a mobile device or a computer?
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Are these files saved to your Dropbox account or did someone share them with you through a link?
","body@stringLength":"529","rawBody":"
Hey , sorry to hear that.
\n
\n
Are you having this issue on a mobile device or a computer?
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Are these files saved to your Dropbox account or did someone share them with you through a link?
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Audio Files Cut Out When Playing","moderationData":{"__ref":"ModerationData:moderation_data:779759"},"body":"
How is the video uploaded to the app for the competition? Is it first downloaded locally to the device and then uploaded, or are you exporting it directly from Dropbox?
How is the video uploaded to the app for the competition? Is it first downloaded locally to the device and then uploaded, or are you exporting it directly from Dropbox?
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It's strange that the issue is present only when the file is played through the speakers, though.
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If instead of the original file, you copy it before uploading it to the app, does it give you a different behavior?
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