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woofwear's avatar
woofwear
Helpful | Level 5
5 years ago

Previews of CMYK files that look the wrong colour

Hi, I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. I...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I see, thanks for the screenshots and the additional information Kate - it's much appreciated. 

As I'd love to have a further look into this, can you send me a shared link to one of the files that's showing this behavior so I can test it out on my end? 

Thanks! 

woofwear's avatar
woofwear
Helpful | Level 5
5 years ago

Hi 

Thank you. Here is a link to one of our products that I'm havving trouble with.

 Ultra Violet Saddle Cloth 

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the example link woofwear! 

    I think this might be caused by the file's resolution (what device did you take these photos on?) but to be able to get a more concrete view of the matter at hand, I'd like to bring this under the attention of our experts.

    Would you mind if I used the email address that's connected to your Community's profile to reach out so we can work on this internally? 

    Let me know here when you get the chance and we'll take it from there.

    Great job by the way :grin:

    • woofwear's avatar
      woofwear
      Helpful | Level 5
      5 years ago

      Hi Walter, Are we any closer to reaching a solution for this problem? Thank you Kate

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi there Kate (woofwear); how are you today?

        I wish I had an update on this, but as you never got back to my email I wasn't able to escalate your case to an expert for a more in-depth investigation and I can see the ticket I had opened up on your behalf is now closed due to inactivity.

        May I reach out to your Dropbox associated email address again to investigate further? 

    • woofwear's avatar
      woofwear
      Helpful | Level 5
      5 years ago

      Hi, I took the photos on a canon camera and edited them in photoshop. Yes, please go ahead using that email. 

      Many Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        I've already sent you a brief message so we can look into this together woofwear!

        Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. 

        Thanks! 

    • ChristinaLearm's avatar
      ChristinaLearm
      New member | Level 2
      5 years ago

      Hi, I'm also having this issue, was this resolved?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi ChristinaLearm; welcome aboard.

        Sorry to hear you're also bumping into this little hiccup (as it affects only previewing the file through our website and not the original file, i.e. when you download and open it locally on your devices) and to be honest I'm still waiting for woofwear's email.

        May I reach out to the email address that's connected to your Community's profile so we can investigate with all of my tools at our disposal?

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