You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
3 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
Web
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi -Lisa- ,

 

We've passed this information on as previously mentioned and this process is still in progress. 

 

Just to reassure you this is still being looked into. 

 

We'll let you know as soon as we receive feedback. 

-Lisa-'s avatar
-Lisa-
Helpful | Level 7
3 months ago

Thanks for the update DBX_Pedro. I am glad you haven’t forgotten about this as it is still an issue, however I have discovered a workaround.

 

Pics in Camera uploads appear in the Photos tab, pics in other folders do not. If you move pics from another folder into Camera uploads they will then appear. If you then move them back out they do not disappear even though they are no longer in Camera uploads. If you ‘clear cache’ and then ‘reset photos tab’ they remain in the Photos tab even though the pics are now in another folder. So something must happen to the pic file as it is moved in (or out) of Camera uploads that allows it to then be picked up for displaying in the Photos tab later no matter where it is at that time. I hope this is helpful.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi -Lisa-,

     

    Thanks so much for sharing your feedback.

    We would like to check if you would like to close this as resolved, or is there anything else we can help you with?

    We can take it from there.

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    3 months ago

    DBX_Pedro

    There is still a fault in your software but for me, personally I no longer have a problem as I have found my own fix.

    I will leave it up to your conscience to decide whether you close this as resolved or continue to investigate to prevent future problems for other users.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi everyone,

     

    Just a quick check-in to see if the issue persists.

     

    Is anyone still having trouble, could you share any specific error message you're seeing?

     

    We just want to make sure everything's working smoothly for you.

  • _4's avatar
    _4
    Explorer | Level 4
    3 months ago

    Of course it persists. After resetting photos in the settings going to the photos tab either shows "No photos uploaded" or a blank page with the animated loading square but nothing is loaded in.

    Camera uploads are being processed but we can't see their status.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi _4,

     

    We've passed this along to the team so they can assist you.

     

    Would it be ok to reach you through the email associated with this account? 

     

    Thank you for your patience, and we'll update you as soon as we have more information.

  • _4's avatar
    _4
    Explorer | Level 4
    3 months ago

    That'd be fine.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the cooperation _4 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!