Photos folder/tab is empty & camera uploads is the only place I can find my files

Hi .... IOS devices working ok ... Viewing photos via the website isn't working for us now ... It was for a while but  extremely slow.  however no photos are loading at all now.

Just having to politely vent here 🙂

On top of other ongoing reported glitches we have had photo indexing issues for several weeks when viewing photos via a browser.
I had hoped this outage indicated that Dropbox were trying to fix the problem. This known indexing issue has been escalated to engineering who are aware of the problem via a support ticket.... no communication, so it seems not. 

What has happened to the software quality control, why are there now so many issues ?

Last night we watched a new OneDrive Microsoft Teams event. No champagne, audiences or any other nonsense, just several individuals presenting for thirty minutes some very impressive updates to their OneDrive - Search, Photos mobile platform and storage plans.... take a look.

We have been a paying customers since 11/2008, however we're moving on for the foreseeable I'm afraid - sigh

Hi -Lisa- ,

We've passed this information on as previously mentioned and this process is still in progress. 

Just to reassure you this is still being looked into. 

We'll let you know as soon as we receive feedback. 

Hi Anonymous,

Thanks for sharing your thoughts. 

We can see how ongoing issues like this would be really frustrating, especially for a long-time user.

We'll continue to work on improvements to the product. 

If there is anything else we can help you with, Please reach out to us. 

Thanks for the update DBX_Pedro. I am glad you haven’t forgotten about this as it is still an issue, however I have discovered a workaround.

Pics in Camera uploads appear in the Photos tab, pics in other folders do not. If you move pics from another folder into Camera uploads they will then appear. If you then move them back out they do not disappear even though they are no longer in Camera uploads. If you ‘clear cache’ and then ‘reset photos tab’ they remain in the Photos tab even though the pics are now in another folder. So something must happen to the pic file as it is moved in (or out) of Camera uploads that allows it to then be picked up for displaying in the Photos tab later no matter where it is at that time. I hope this is helpful.

Hi -Lisa-,

Thanks so much for sharing your feedback.

We would like to check if you would like to close this as resolved, or is there anything else we can help you with?

We can take it from there.

DBX_Pedro

There is still a fault in your software but for me, personally I no longer have a problem as I have found my own fix.

I will leave it up to your conscience to decide whether you close this as resolved or continue to investigate to prevent future problems for other users.

Hi everyone,

Just a quick check-in to see if the issue persists.

Is anyone still having trouble, could you share any specific error message you're seeing?

We just want to make sure everything's working smoothly for you.

Of course it persists. After resetting photos in the settings going to the photos tab either shows "No photos uploaded" or a blank page with the animated loading square but nothing is loaded in.

Camera uploads are being processed but we can't see their status.

Hi _4,

We've passed this along to the team so they can assist you.

Would it be ok to reach you through the email associated with this account? 

Thank you for your patience, and we'll update you as soon as we have more information.

That'd be fine.