You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
3 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
Web
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey chrisrazzell, let's jump right into this!

 

Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?

 

If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks! 

 

Keep us posted.

deborama19's avatar
deborama19
Helpful | Level 6
3 months ago

Yep I checked that too but my Dropbox is far from full and there's plenty of space on both my Samsung 21+ and on my laptop. With all the people here reporting the same issue, it seems like the problem must be on their end. IT WOULD BE NICE TO HEAR FROM  YOU, Dropbox! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!