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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
3 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks, Lisa. 

 

Have you tried clearing the app's cache or uninstalling and reinstalling it?

 

To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
3 months ago

Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......

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