We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
Web
  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks, Lisa. 

 

Have you tried clearing the app's cache or uninstalling and reinstalling it?

 

To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!