We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

rjbiii's avatar
rjbiii
Explorer | Level 3
2 years ago

Photos added to drop box with ".JPG" (uppercase) extension don't seem to be recognized as photos

I noticed some of my photos that I placed in a folder don't show up in the Photos section of dropbox. It seems that if they have an extension of .JPG (all uppercase) they don't appear. Files with a l...
Dropbox Pro
Photos
Preview
View
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey rjbiii, thanks for letting us know about this.

 

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

 

If you rename these photos and change the .JPG extension to .jpg, do they appear?

 

Let me know what you find.

rjbiii's avatar
rjbiii
Explorer | Level 3
2 years ago

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

-All of them

If you rename these photos and change the .JPG extension to .jpg, do they appear?

-Yes, then they appear

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey all, thanks for bringing this to our attention! 

     

    Our team is aware, and currently working on a fix. We'll update you as soon as we have more info. Thanks! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!