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Forum Discussion

paulieb's avatar
paulieb
New member | Level 2
4 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
Download
Space and storage
Storage space
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey battiman, sorry to hear about this. 

Could you provide some additional information about the issue you're facing so that we can assist further?

For example, did you enable the Smart Sync feature recently? Where exactly are you spotting the discrepancy? 

Any additional information is more than welcome!
battiman's avatar
battiman
Explorer | Level 4
3 years ago

I am having more or less the exact same experience as the threadstarter, I have been in touch with Dropbox support multiple times over the day and my case has been escalated to your senior department for further investigation. Believe me, all that can be checked and verified has been checked! I am very worried that I won't be able to fix this.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thanks for your speedy response battiman - could you share your ticket ID so that I can look it up in our system? 
    • battiman's avatar
      battiman
      Explorer | Level 4
      3 years ago

      16055042

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Thanks for that battiman - I've passed your comments on to the agent who's handling your request so they're aware.

        You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime. 

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