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Forum Discussion
Offline mode not working on Android
Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Hi Nancy,
The Android Version is 14.
Please find attached the screenshot.
Many Thanks,
Peter
Nancy
Dropbox Staff
Dropbox StaffThanks for the additional info, Peter! It’s really helpful.
Out of curiosity, are you having trouble with image files, as well?
I tried to test this too, but the feature seems to be working properly, so I'd like to gather as much info as possible.
Hi Nancy,
I tried both jpg and png.
Both show green but when in flight mode I am unable to open them.
Many Thanks,
Peter
- Hannah
Peter, one more thing, does this happen with files of any size?
Hi Hannah,
The file I needed with offline access had 18KB and was a docx file. It didn't work
I have now tried with a 2,8 MB file. It doesn't work either.
The folder which contained the file and the file itself showed green.
I cannot open either when I am on flight mode (i.e. offline).
Come to think of it, maybe it is not me not ticking the right box, but it is a general dropbox failure.
Many Thanks,
Peter
