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Forum Discussion

Peter_1's avatar
Peter_1
Explorer | Level 4
10 months ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
Download
Error Messages
Mobile
View
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this on the forum, Peter_1. 

 

Can you please clarify the OS version of your Android device? 

 

I’d also like you to open the Dropbox mobile app, go to the Account tab, tap on “Offline”, and send me a screenshot of the next screen you’ll see. 

 

Feel free to send me a screenshot of the error message you’re getting, too. 

 

Give me a nudge, when you’re ready.

Peter_1's avatar
Peter_1
Explorer | Level 4
10 months ago

Hi Nancy,

 

The Android Version is 14.

 

Please find attached the screenshot.

 

Many Thanks,

Peter

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the additional info, Peter! It’s really helpful.

     

    Out of curiosity, are you having trouble with image files, as well? 

     

    I tried to test this too, but the feature seems to be working properly, so I'd like to gather as much info as possible.

    • Peter_1's avatar
      Peter_1
      Explorer | Level 4
      10 months ago

      Hi Nancy,

       

      I tried both jpg and png.

      Both show green but when in flight mode I am unable to open them.

       

      Many Thanks,

      Peter

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Peter, one more thing, does this happen with files of any size?

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