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Peter_1's avatar
Peter_1
Explorer | Level 4
10 months ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
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Error Messages
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for posting about this on the forum, Peter_1. 

 

Can you please clarify the OS version of your Android device? 

 

I’d also like you to open the Dropbox mobile app, go to the Account tab, tap on “Offline”, and send me a screenshot of the next screen you’ll see. 

 

Feel free to send me a screenshot of the error message you’re getting, too. 

 

Give me a nudge, when you’re ready.

  • Peter_1's avatar
    Peter_1
    Explorer | Level 4
    10 months ago
    Hi Nancy
    Thanks for your help.
    The Android Version is 14.
    The phone is actually called Ultra (and not Note as I mentioned previously)

    Nothing happens when I tap on offline.
    It only says that it uses 3.1 GB

    I have made a screenshot but I am afraid I don't find a way how to attach it to this message.

    Many thanks
    Peter
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi again, Peter! You can attach your screenshot here by clicking on the small camera icon above your message box.

       

      Did you also close the Dropbox app, restart your device, and you still can’t open the Offline section?

      • Peter_1's avatar
        Peter_1
        Explorer | Level 4
        10 months ago

        Hi Nancy,

         

        Sorry for my late reply.

        I followed your advice and

        a) closed the Dropbox app,

        b )signed in again

        and

        c) restarted my phone.

         

        I attach a screenshot of the green tick behind the file !_Reise was ....

        and when I try to open it in flight mode.

        (I was in another country and put my mobile in fly mode as I din't want to connect. Hence the offline availablity)

        I have now simulated the situation back home. The above file wouldn't open either.

         

        Any ideas what else I should do ?

         

        Many Thanks,

        Peter

         

  • Peter_1's avatar
    Peter_1
    Explorer | Level 4
    10 months ago

    Hi Nancy,

     

    The Android Version is 14.

     

    Please find attached the screenshot.

     

    Many Thanks,

    Peter

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the additional info, Peter! It’s really helpful.

       

      Out of curiosity, are you having trouble with image files, as well? 

       

      I tried to test this too, but the feature seems to be working properly, so I'd like to gather as much info as possible.

      • Peter_1's avatar
        Peter_1
        Explorer | Level 4
        10 months ago

        Hi Nancy,

         

        I tried both jpg and png.

        Both show green but when in flight mode I am unable to open them.

         

        Many Thanks,

        Peter

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