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Forum Discussion
No video control progress bar on streaming video in Android app
Hi all. I hope someone can assist with a strange issue. I recently started seeing an issue with streaming video (mostly mp4 format) from the dropbox app on Android. When streaming video, after pressi...
Hey there DJones722,
Thanks for the extensive info you've provided here and great job on the troubleshooting so far!
Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.
Let me know how it goes and we'll go from there - thanks!
Daphne
Dropbox Staff
Dropbox StaffHey there DJones722,
Thanks for the extensive info you've provided here and great job on the troubleshooting so far!
Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.
Let me know how it goes and we'll go from there - thanks!
Hi Daphne. Thanks for getting back to me. It looks like the problem might be with my phone. I uninstalled and reinstalled on my phone and got the same results. For clarification, I tried the same thing on a different android phone, different android OS version, with different customizations because it's from a different manufacturer, but running the same version of Dropbox, and I didn't experience the same problem. Only thing left me to do I wipe my phone and start from the beginning, but I'm not planning on that. I'll leave this be and maybe a future update to Dropbox and or my phone will correct whatever is the problem here.
- Daphne
Thanks for trying that DJones722!
To have a look into this further, I've reached out to your email address associated with your Community profile. If you're interested to continue looking into this, please just check your inbox when you have the time and we can go from there.
Thanks!
