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DJones722's avatar
DJones722
Helpful | Level 5
6 years ago

No video control progress bar on streaming video in Android app

Hi all. I hope someone can assist with a strange issue. I recently started seeing an issue with streaming video (mostly mp4 format) from the dropbox app on Android. When streaming video, after pressi...
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  • Daphne's avatar
    Daphne
    6 years ago

    Hey there DJones722,

    Thanks for the extensive info you've provided here and great job on the troubleshooting so far!

    Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.

    Let me know how it goes and we'll go from there - thanks!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there DJones722,

Thanks for the extensive info you've provided here and great job on the troubleshooting so far!

Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.

Let me know how it goes and we'll go from there - thanks!

DJones722's avatar
DJones722
Helpful | Level 5
6 years ago
Hi Daphne. Thanks for getting back to me. It looks like the problem might be with my phone. I uninstalled and reinstalled on my phone and got the same results. For clarification, I tried the same thing on a different android phone, different android OS version, with different customizations because it's from a different manufacturer, but running the same version of Dropbox, and I didn't experience the same problem. Only thing left me to do I wipe my phone and start from the beginning, but I'm not planning on that. I'll leave this be and maybe a future update to Dropbox and or my phone will correct whatever is the problem here.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for trying that DJones722!

    To have a look into this further, I've reached out to your email address associated with your Community profile. If you're interested to continue looking into this, please just check your inbox when you have the time and we can go from there.

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there MccJoe; I'm sorry for the late response.

     

    Are you still having issues with this? 

     

    In case you do, I'd appreciate a screenshot so we can have a visual too.

     

    Thanks! 

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