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H20 water's avatar
H20 water
Explorer | Level 4
2 months ago

No sound on my videos when previewed on the Dropbox site, why?

Hello, My videos play sound and video 100%, but when I upload them to Dropbox, there's no video, only sound, but the file size and file type remains the same. This issue suddenly started, before th...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi H20 water, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

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