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Kyle R.14's avatar
Kyle R.14
New member | Level 1
9 years ago

No Link Code when using Single Sign-on from home

Hello,  My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at ho...
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  • Jane's avatar
    Jane
    8 years ago

    Hey jcmcconnell,  

    Thanks for getting in touch on Community about that!  

    Just a very quick question on that: Are you the only one on your team experiencing this issue? 

    The best troubleshooting advice I could give you at the moment would be to try collecting any information about the issue you have experienced and ask your admin to call in to us through the admin console. This will help him/her expedite resolution.  

    Hope this helps!  

    Kind regards, 

    JaneA

bhabermann's avatar
bhabermann
Explorer | Level 4

Hello,

 

I'm trying to remember exactly what we did but I know we made a change on the drop box sign in URL. it should be set to something like:

https://example.com:9031/idp/SSO.saml2

 

I'm not sure if you are using PingFederate or not but then we had to login to there and under the SAML connection for dropbox we had to go to the General Info tab and change the Partner Identity ID to just read Dropbox.

 

That fixed the issue for us.

rkorn's avatar
rkorn
Explorer | Level 4
9 years ago
We are using CAS 5.0.0, which uses a fully compatible SAML v2. IdP. As a result we have to generate the Dropbox Metadata on our own. The docs say, that Dropbox uses a HTTP-Redirect Binding from SP to IdP, so we used cas.example.com/idp/profile/SAML2/Redirect/SSO as login url. Maybe thats to specific. I dont know.

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