You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of ...
Megan
Dropbox Staff
Dropbox StaffHey Richardo, let's jump right into this!
Do you notice this behavior, only with these two specific files or with others files too?
Also, if you try to open the content using Microsoft Word and preview it there, does that work? Do you have the Word app installed locally on your iPhone & iPad?
Let me know more, and we'll take it from there!
First I would like to thank you for your response and I hope you will make an update that corrects this problem. The problem I mentioned is present on both iPad and iPhone, and for all types of word files with over 1000 pages. The Word application is installed on both devices and the file opens, but it is not the same as viewing it directly in the app, like on DropBox, where I am free to click on the bookmarks, open the thumbnail that interests me.
I did a lot of tests losing a lot of hours. First of all, if I try to access online I get the error: .docx files are supported, but an error occurred. Having said that, I tried deleting 1 chapter at a time to see if the preview changed and therefore the file fixed itself. I delete several chapters and when I delete chapter 43, as soon as I try to save, suddenly the file opens on both the iPad and the iPhone. Without the chapter in question, we are on page 1429 and so far everything is ok. Without adding the chapter, to understand if it was a page-related problem, I started adding about 20 blank pages and the file still opens. I tried again to add one page of the chapter at a time and after adding only one page, the problem recurred, so I came to the conclusion that the problem is due to the number of words and probably not to the pages of the file. In my case, they manage to open correctly, file with approximately 502594 words, i.e. 1429 pages, 39403 paragraphs and 79680 lines. I still wonder what the point is if the official website lists 160 MB as the maximum limit for doc files, if it then cannot manage a 30 MB file , where you simply need to reach a word limit to no longer display the file correctly. This is a huge limitation because to view the file normally, I would have to convert it to PDF and then open it. This means that for every change I make to the Word file, I would have to remember to delete the old PDF and convert the Word file into a PDF file every single time for every single change, I find it really absurd and above all limited. I have given you all the information possible to investigate the problem and I hope you find a solution as soon as possible.
- Sorry, you no longer gave me an answer, much less a solution. She didn't even tell me if she reported the problem to the developers, if anything is being done to investigate the problem, nothing at all. Could you help me please? This is a big change to DropBox, it makes no sense to set a limit of 160 MB if you can't open simple 30 MB files, just because they have so many words or pages. It is obvious that your 160 MB of files are equivalent to millions of words, you had to calculate this too, otherwise what is the point of setting these limits. I would appreciate a reply, thanks.
