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Forum Discussion
My app has been constantly syncing 4 files.
Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop b...
Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.
Megan
Dropbox Staff
Dropbox StaffHi there @AugustoGoico, sorry to hear about this.
Could you let us know how long has the desktop app been stuck at syncing?
If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately?
Does that number appear to change or does it remain the same? Are there any sync issues showing in the the options under the avatar on the top right?
Keep me posted!
Hi Megan.
I don´t have any error message and I have this 4 files about a month syncing continuously.
- Hannah
Hey @AugustoGoico, thanks for the screenshot.
Have you restarted your computer at all, like Megan suggested?
If that doesn't work, try these steps here to fix your hardlinks and permissions and let us know how it goes.
Hanna, thank you for the fast answer, I did the bouth tricks with the Alt + H and it says that the repair was successfully done but it doesn't solve the problem. Always with the same 4 files.
What do you mean with restart, I do shout down the computer every days.
- Megan
Hey @AugustoGoico, is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?
If you open your Dropbox folder, can you locate these files and check what their syncing icons are?
