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Pasta12's avatar
Pasta12
New member | Level 2
2 months ago

Missing photo from shared folder after exporting it to my mobile device

Hi, I was trying to save a photo to my phone from a shared folder. However, when I pressed the 'Save to device' button and chose the album on my phone where I wanted the picture to be saved in, th...
Export
Mobile
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there Pasta12 - sorry to hear about your missing photo.


Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? 

 

Do you happen to see any signs of it in your deleted files page or the events page perhaps? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

 

Let us know more and we'll take it from there. 

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