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think aloud's avatar
think aloud
Explorer | Level 3
12 months ago

Missing paragraphs when printing.

Old document prints fine Download, alter and resave with a new name New doc looks ok on screen BUT some text blocks or paragraphs are blank when printing out. Sometimes a whole page is blank...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi think aloud, let's jump right into this! 

 

Would you mind sharing some additional details with me? 

 

If you could clarify the file type of the files we're referring to, that'd be great. Also, which platform do you use on your end?

 

Let me know more, and we'll take it from there!

think aloud's avatar
think aloud
Explorer | Level 3
12 months ago

Hiya and thanks

The docs are in Word and pdf. Downloaded from our Dropbox, saved on desktop.

I've done this loads of times and it's worked fine

They are identical and look fine on screen

Windows 11

Kind regards

Roger

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi from me as well, Roger! 

     

    Do you mind sending over a screenshot of how your new documents appear after altering them? More specifically, I’d like to have a visual of the blank text blocks / paragraphs you mentioned, and see what may be happening.

    • think aloud's avatar
      think aloud
      Explorer | Level 3
      12 months ago

      Thank you

      Attached is confidential, so for your eyes only please

      - As printed, note complete text blocks are missing

      - Pic from file in Dropbox (couldn't see how to attach a Word file!)

      Kind regards

       

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