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chopchop's avatar
chopchop
New member | Level 2
3 years ago

Missing desktop files after deleting dropbox

Hi  a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free ver...
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  • Walter's avatar
    Walter
    3 years ago

    Hi chopchop, sorry to hear about this. 

    It sounds like you enabled the computer backup feature at some point. 

    If that's the case, you can find the steps to disable it here. 

    As per your missing files, do you see any signs of them in your deleted files page or the events page?

    If not, they never made it to our servers, so you may need to be looking for them locally on your device, be it in their original locations or your trash can. You could also try enabling hidden files to show in Finder to see if you can find any of them that way.

    Keep me posted anyhow!

     

    Mod note: updated links in post [last update 2023]

Donna D's avatar
Donna D
New member | Level 2
3 years ago

Please may someone help me, I tried to delete my dropbox so I could redo the settings as it had connected to all my desktop folders,

now that I have deleted it all my desktop folders have disappeared from my computer,

 

I need urgent assistance please

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey there, Donna D, let's see what we can find together on this! 

     

    Can you clarify for me if you deleted your entire Dropbox account, or just uninstalled the app from your device? 

     

    Let me know more! 

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