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Andreasp's avatar
Andreasp
Explorer | Level 3
4 years ago

Importing files to procreate - iPad

Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works.   ipad pro 2018 Version 14...
Mobile
Third Party Integrations
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi Andreasp, thanks for posting today! 

Can you let me know the exact steps you follow when this happens? 

Also, what is the OS installed on your mobile, and also of the Dropbox app?

Keep me posted!
Andreasp's avatar
Andreasp
Explorer | Level 3
4 years ago

iPad os Version 14.7.1


Steps:
1 Open procreate
2 Choose "insert file"
3 Using the os browser I click on Dropbox location
4 It hangs/ doesn't load

Other locations like Google drive works fine.

 

Keep me posted :rainbow:

 
    • GenevieveMazer's avatar
      GenevieveMazer
      Explorer | Level 3
      3 years ago

      This is happening to me as well.  2021 iPad Pro and iPad mini 6.  Happens in Procreate, Goodnotes, Zinnia, and Files app.  Both devices fully upgraded to current iOS.

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