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Andreasp's avatar
Andreasp
Explorer | Level 3
4 years ago

Importing files to procreate - iPad

Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works.

 

ipad pro 2018

Version 14.7.1

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    Hi Andreasp, thanks for posting today! 

    Can you let me know the exact steps you follow when this happens? 

    Also, what is the OS installed on your mobile, and also of the Dropbox app?

    Keep me posted!
    • Andreasp's avatar
      Andreasp
      Explorer | Level 3

      iPad os Version 14.7.1


      Steps:
      1 Open procreate
      2 Choose "insert file"
      3 Using the os browser I click on Dropbox location
      4 It hangs/ doesn't load

      Other locations like Google drive works fine.

       

      Keep me posted :rainbow: