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Forum Discussion
iMac 2021 - Dropbox doesn't detect an external Samsung SSD drive
Hi all, I have the latest silicon iMac however keep all my files on a recently purchased external Samsung 1T SSD drive due to lack of hard drive space on my new Mac (256GB). So I wanted to sync my e...
The problem is solved. Essentially what has happened is that at the time when the dropbox app was installed, the external Samsung SSD drive was connected to iMac. So Dropbox the time of installation treated the external drive as a part of iMac hard drive. I removed the Dropbox on my iMac, disconnected the Samsung drive, and reinstalled the latest Dropbox app. The Dropbox instantly started backing up the data sitting on the external drive. Like I said: the problem is solved!
Thank you Megan for your suggestion, yes i did contact the agent. The ticket was reopened. I provided some screen shots to the agent to investigate further. Trying to resolve this issue, I also reformatted my Samsung T7 portable 1TB SSD drive to APFS – the format definitely supported by Dropbox. Again, no detection of the drive by Dropbox whatsoever.
I found this discussion thread on internet, not sure if it has something to do with my issue https://us.community.samsung.com/t5/Monitors-and-Memory/T7-Touch-not-recognised/td-p/1379507. Don't really want to mess up with my iMac so don't want to follow any of it. I'll wait for the agent to get back to me.
The problem is solved. Essentially what has happened is that at the time when the dropbox app was installed, the external Samsung SSD drive was connected to iMac. So Dropbox the time of installation treated the external drive as a part of iMac hard drive. I removed the Dropbox on my iMac, disconnected the Samsung drive, and reinstalled the latest Dropbox app. The Dropbox instantly started backing up the data sitting on the external drive. Like I said: the problem is solved!
