We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bsmalldesign's avatar
Bsmalldesign
New member | Level 2
5 years ago

Illustrator Files won't open after downloading or syncing back to my Mac

I just went into my dropbox and synced/downloaded some Illustrator files from last year. The dropbox preview shows the file and the finder shows the thumbnail for the file. All of the linked files/fo...
Download
Bsmalldesign's avatar
Bsmalldesign
New member | Level 2
5 years ago

Also, I can open/see the files perfectly if I open the AI files in Photoshop (but of course I don't need them opened in Photoshop, I need them in Illustrator, haha).

  • Bsmalldesign's avatar
    Bsmalldesign
    New member | Level 2
    5 years ago

    Looks like somehow when Dropbox synced, it corrupted all of the placed/linked image files because I can't open those in Photoshop individually. When I delete them from the linked folders, I'm able to open the AI file. But now I have to re-source my images.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!