We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

AT-SLP's avatar
AT-SLP
Explorer | Level 3
16 days ago

I get an error when downloading from a shared link.

Hello I used to be able to download from web links emailed to me. But recently I cannot. The download will not start. It starts to cycle like the download is beginning then an Error screen pops up....
Download
Error Messages
Shared Links
AT-SLP's avatar
AT-SLP
Explorer | Level 3

Hi Nancy - I have tried on another computer and it works fine. Seems it may be my laptop issue. I have downloaded no problems previously on my laptop. But in the last few weeks it seems I cannot download anything via Dropbox link. Hum??

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
15 days ago

To clarify, did you try downloading the shared link via another browser/incognito mode on the laptop and it still doesn’t work?

  • AT-SLP's avatar
    AT-SLP
    Explorer | Level 3
    14 days ago

    I tried using a different browser and it worked. I used Google Chrome. Previously I had been using Microsoft Edge.

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      13 days ago
      AT-SLP wrote:

      I tried using a different browser and it worked. I used Google Chrome. Previously I had been using Microsoft Edge.

      Clear your cache/browsing history in Edge.

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      6 days ago
      Hi there AT-SLP  and welcome to the Dropbox Community 👋. I am glad to see that you got your Dropbox files downloaded using your desired web browser with Rich and Nancy's fantastic assistance 💪🎉. 
       
      By the way, I'm Theresa a Community Manager here at Dropbox HQ and I'm super interested to hear how you use Dropbox 👩‍💻. If you're open sharing, I'd love to listen ✨🤓. 
       
      I'm always eager to learn about different workflows, and who knows… we might have some great tips to share with you, or perhaps your Dropbox story will inspire some new ideas for our internal team 👨‍💻.
       
      T 😺 

       

      (Dropbox Community Manager)

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!