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Forum Discussion
I can't see files on new phone
I purchased a new phone and the app transferred, and I can open my account, but I can't see any of the existing folders.
maw83 wrote:
The original email was changed, but I'm not sure if it accually changed in the Dropbox system.
If you changed your email address you need to update your Dropbox account yourself. It doesn't know that your email changed so it can't update your account automatically. If you didn't update the email address on your account, then try signing in with the old email address.
Unfortunately, I have my Dropbox password saved in my Dropbox, so I have a problem.If you don't know your Dropbox password then you'll need to reset it, but that requires that the email address on your account is up-to-date. If your account is still using your old email and you no longer have access to it, you won't be able to receive the reset information.
Currently the account shows there are no files in my account.You are most likely signed in to a different account. Try to sign in with your old email address.
I can't find a phone number to talk to someone ...There is no phone number. Phone support is available to Business accounts, and it's provided by a callback initiated through the Admin console. All others can find the support options available to them on the Support page. If you're on a Basic account, you're limited to the self-help options (Help Center and chat bot) or posting on these forums.
I have a new smartphone and new emailadres, now in dropbox all my files are gone , how can i get my files back
- Rich
Super User II
Ritchichi wrote:
I have a new smartphone and new emailadres, now in dropbox all my files are gone , how can i get my files backDid you change the email address on your account, or did you just sign in with the new email (which likely created a new, empty account).
Sign out of the Dropbox app on your phone and then sign in with your old email address. If needed, you can change the email address on your account by following the information in this help article.
