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Forum Discussion
I can't access my account after cancelling the Business plan
Haven't been able to access my account after business team was cancelled and all individual accounts are not able to sign in even though they all were created and separated before the business team and I didn't resubscribed to the plan. My main account is not accessible anymore even though I was still using it often and was created before the others. I was supposed to get help from Dropbox support to get access to my account again but I never received or got an email.
- Walter
Dropbox Staff
Hi there Antman7 - sorry to hear about this.
I'm not quite sure about the issue you're facing; could you elaborate a tad?
Also, when you say you were supposed to get help from our support team, do you happen to have a ticket ID for us or a link for your communication with us?
Let us know more and we'll take it from there.
I don't have a ticket because I can't get into contact with Dropbox on the actual account because I can't login into my account and the last two times I've been on community they ask for my email and I give it to them and they never sent a email
- Mark
Super User II
the last two times I've been on community they ask for my email
There doesnt appear to be any previous posts made by you from this account so can you post the links to the other threads you made?
Sorry you're facing this issue. Try checking your spam folder for any missed support emails. You can also use Dropbox’s account recovery page to regain access. If that doesn't work, follow up with Dropbox support again and mention the details of your main account.
