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DenysB's avatar
DenysB
Helpful | Level 6
3 years ago

How to stop iPhone iOS Dropbox app using Acrobat?

My Dropbox app on iPhone is suddenly insisting on trying to use Acrobat reader to open a password protected pdf. It never did this before. And Acrobat crashes if I try.  The file opens fine in Previe...
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  • DenysB's avatar
    DenysB
    3 years ago

    Thanks to everyone who has contributed to this. It’s actually a problem on my sister’s phone and she has finally discovered an unexpected work-around. It begs yet more questions about what’s going on here though.

     

    If she opens the Dropbox app to access the file, she encounters this problem.

     

    However, if she accesses the *same* file through Files—>Dropbox—->password_protected_file.pdf it behaves perfectly normally.


    Incidentally, and in case you ask, we deleted the Adobe Reader app (which would crash if you tried to open the file using it), then restarted the iPhone - that made no difference, Dropbox app still wanted to use Adobe Reader. Weird.

     

    Thanks again everyone.

     

DenysB's avatar
DenysB
Helpful | Level 6

Hi Rich It seems to be a problem with password protected files. Pressing cancel on an unprotected file results in the file opening normally. But a locked file behaves differently.

1 Unlock screen is presented

2 Enter the password

3 Open with Adobe Reader message appears

4 Press cancel

5 Unlock screen presented

6 Enter the password

7 Open with Adobe Reader message appears

 - it just loops you round in circles

DenysB's avatar
DenysB
Helpful | Level 6
3 years ago

Thanks to everyone who has contributed to this. It’s actually a problem on my sister’s phone and she has finally discovered an unexpected work-around. It begs yet more questions about what’s going on here though.

 

If she opens the Dropbox app to access the file, she encounters this problem.

 

However, if she accesses the *same* file through Files—>Dropbox—->password_protected_file.pdf it behaves perfectly normally.


Incidentally, and in case you ask, we deleted the Adobe Reader app (which would crash if you tried to open the file using it), then restarted the iPhone - that made no difference, Dropbox app still wanted to use Adobe Reader. Weird.

 

Thanks again everyone.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    I’m to hear you were able to figure this out, Denys! 

     

    If you need something else, you can always give us a shout.

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