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kimdaeri's avatar
kimdaeri
New member | Level 2
2 years ago

Grey X next to files. What does it mean, and what can I do?

There is an X to the left of the dropbox files.

all files are the same.

If you know how to solve it, please help me

thanks

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
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    Hi kimdaeri, welcome to our Community!  

     

    This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes.

     

     It indicates that your file or folder may not be syncing with Dropbox.

     

    To fix this, please try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can also contact Microsoft support.

     

    Let me know if you need anything else! 

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\n

There is an X to the left of the dropbox files.

\n

all files are the same.

\n

If you know how to solve it, please help me

\n

thanks

","body@stringLength":"670","rawBody":"

\n

There is an X to the left of the dropbox files.

\n

all files are the same.

\n

If you know how to solve it, please help me

\n

thanks

","kudosSumWeight":1,"postTime":"2023-08-23T22:07:40.879-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg3MjEtNDAwNzBpMTFBRkJGRDEwNDk4QUI1QQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:708721_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1591},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"There is an X to the left of the dropbox files. \n all files are the same. \n If you know how to solve it, please help me \n thanks","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw3MDg3NjcsNzA4NzY3","node":{"__ref":"ForumReplyMessage:message:708767"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:708721":{"__typename":"Conversation","id":"conversation:708721","solved":false,"topic":{"__ref":"ForumTopicMessage:message:708721"},"lastPostingActivityTime":"2023-08-24T02:51:27.499-07:00","lastPostTime":"2023-08-24T02:51:27.499-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:708721":{"__typename":"ModerationData","id":"moderation_data:708721","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg3MjEtNDAwNzBpMTFBRkJGRDEwNDk4QUI1QQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg3MjEtNDAwNzBpMTFBRkJGRDEwNDk4QUI1QQ?revision=2","title":"kimdaeri_0-1692853394464.png","associationType":"BODY","width":295,"height":158,"altText":null},"Revision:revision:708721_2":{"__typename":"Revision","id":"revision:708721_2","lastEditTime":"2023-08-24T02:48:50.729-07:00"},"CachedAsset:theme:customTheme1-1743510215494":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215494","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Grey X next to files. What does it mean, and what can I do?","moderationData":{"__ref":"ModerationData:moderation_data:708767"},"body":"
\n

Hi kimdaeri, welcome to our Community!  

\n

 

\n

This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes.

\n

 

\n

 It indicates that your file or folder may not be syncing with Dropbox.

\n

 

\n

To fix this, please try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can also contact Microsoft support.

\n

 

\n

Let me know if you need anything else! 

\n
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\n

Hi , welcome to our Community!  

\n

 

\n

This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes.

\n

 

\n

 It indicates that your file or folder may not be syncing with Dropbox.

\n

 

\n

To fix this, please try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can also contact Microsoft support.

\n

 

\n

Let me know if you need anything else! 

\n
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