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MedAmor's avatar
MedAmor
Explorer | Level 4
2 years ago

Files opening very slowly in Dropbox folder

Hello Team, My DP files open very slowly. I looked up online and uninstalled and re-installed the app, but the problem still exists. The next step was to contact the support team where I didn't fin...
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MedAmor's avatar
MedAmor
Explorer | Level 4

Hi Hannah,

Thank you very much for your reply.

I am using DP on my laptop with windows 11. I just installed the app from the link your colleague had provided before (https://www.dropbox.com/downloading). I think it should be the latest version.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for clarifying, MedAmor!

 

If you close the Dropbox app completely, does the issue persist?

  • MedAmor's avatar
    MedAmor
    Explorer | Level 4
    2 years ago

    I don't understand what you mean by closing the app completely. As I mentioned before, I have uninstalled the app twice, and re-installed it once as an administrator, and the other time just installed it; it didn't work! So even when the app is freshly installed on the laptop, it is very slow.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      What I meant is that I'd like you to close the Dropbox app and see if the issue persists with the app closed.

       

      If the issue persists with the app closed, it means that Dropbox is not really causing the issue.

      • MedAmor's avatar
        MedAmor
        Explorer | Level 4
        2 years ago

        The slow opening of the files happens only with drop box. All other applications work fast.

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