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Forum Discussion
Files opening very slowly in Dropbox folder
Hello Team,
My DP files open very slowly. I looked up online and uninstalled and re-installed the app, but the problem still exists. The next step was to contact the support team where I didn't fin...
Hannah
Dropbox Staff
Dropbox StaffThanks for joining our Community, MedAmor.
Are you referring to opening files through the Dropbox mobile app or the Dropbox folder on your computer?
Depending on the device you're using, can you also let us know your OS and version and the version of the Dropbox app?
Let me know and we'll go from there.
Hi Hannah,
Thank you very much for your reply.
I am using DP on my laptop with windows 11. I just installed the app from the link your colleague had provided before (https://www.dropbox.com/downloading). I think it should be the latest version.
- Hannah
I don't understand what you mean by closing the app completely. As I mentioned before, I have uninstalled the app twice, and re-installed it once as an administrator, and the other time just installed it; it didn't work! So even when the app is freshly installed on the laptop, it is very slow.
- Hannah
What I meant is that I'd like you to close the Dropbox app and see if the issue persists with the app closed.
If the issue persists with the app closed, it means that Dropbox is not really causing the issue.
