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Leilei06's avatar
Leilei06
Helpful | Level 5
2 years ago

File not found

When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account. Any help would be gr...
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Error Messages
  • FMATA's avatar
    FMATA
    2 years ago

    I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

    1. Select files to download
    2. Click "Share Link" 
    3. When Pop-up is displayed, press "Copy Link"
    4. Give Dropbox a few seconds while it generates a link.
    5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
    6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

    Good luck!!  I hope it works for you

Leilei06's avatar
Leilei06
Helpful | Level 5

Hello Walter, thanks for your help.

 

I get the same message from the web browser or the app. Here are a couple of screenshots. I've highlighted the pictures, clicked the 3 dots then download and I get the File not found message.

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshots Leilei06 - most appreciated.

 

Could you try clearing the app's cache and your browser's cache as well, or try another browser, and let me know if you get any different results? 

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