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Tyto's avatar
Tyto
Helpful | Level 6
2 years ago

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
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  • Hannah C's avatar
    Hannah C
    2 years ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there CES2, I hope you're doing well! 

 

Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance? 

 

Keep me posted, and we'll take it from there!

Tyto's avatar
Tyto
Helpful | Level 6
2 years ago

Megan if you read this entire thread you will see the answers to your questions

This issue happens on Chrome and Mozilla. Clearing the cache did not solve it.

Please provide us with solutions

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