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Tou X.'s avatar
Tou X.
New member | Level 1
10 years ago

Dropbox video-No Sound

submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
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  • Laureline's avatar
    Laureline
    10 years ago

    Hmm, ok...

    If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.

    Could you write about your problem to the support here:
    https://www.dropbox.com/support ?

    Make sure to include a link to the file, so that we can try to reproduce the issue on our end.

    Cheers!

     

    Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview. 

Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager
10 years ago

Andrea, could you also fill in a ticket there:
https://www.dropbox.com/support ?
We'll be more than happy to look into your issue, and try to understand why your videos don't have sound when you preview them online.

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