You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Kali4672's avatar
Kali4672
Explorer | Level 4
2 years ago

Dropbox /unable to download files from iPhone 14 pro max

I can’t seem to attach files from. Dropbox. The Dropbox does not come when I want to attach a file. When click on attach file, I only get the iCloud docs and can’t find the Dropbox . I could do this ...
Download
Export
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Just to be certain, the Dropbox mobile app is installed on your device, correct?

     

    In the iOS Files app, could you tap Locations and see if Dropbox is enabled there?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Kali4672, welcome to our Community! 

 

You mentioned that you try to attach files from your Dropbox account. Can you clarify the steps you're following, and where do you try to attach these files? 

 

Feel free to let me know the version of the OS that you use on your end, along with the version of the Dropbox app that you have installed. 

 

Keep me posted, and we'll take it from there!

Kali4672's avatar
Kali4672
Explorer | Level 4
2 years ago
Hi Megan,

I use IOS 16 and the Dropbox is the basic one.

I use gmail and then from there ask to attach a file, however the Dropbox does come up fir me to add the file in that way.

I was able to do this on my old iPhone 6 without any issue..
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Kali4672, do you see the Dropbox path appearing in the Files app on your device? I’m assuming that you have installed our mobile app? 
     

    Also, do you use the official Gmail app on iOS, or the default iOS Mail app?

    • Kali4672's avatar
      Kali4672
      Explorer | Level 4
      2 years ago
      Hi Megan,

      I can’t see the files app and don’t know where to find it.

      I have the gmail app.

      Kind regrads
      Kal
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Kali4672, the Gmail app on your device could use the iOS Files app to locate and attach files.

         

        You can find the Files app using these steps, according to the Apple site.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!