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jbodie's avatar
jbodie
Helpful | Level 6
2 years ago

Dropbox Sign CSV Download

I'm looking to extract data fields from signed agreements within Dropbox Sign. In the "Settings" > "Documents and Templates" section, I opted for the 'Allow sender, in addition to admin, to download ...
Dropbox Sign
  • jbodie's avatar
    jbodie
    2 years ago

    FYI - This request is being managed by the support engineer team.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jbodie, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the last screen you can get to when you do this and clarify what Dropbox Plan and Dropbox Sign plan you're on at the moment?

 

Any additional information is more than welcome!

  • jbodie's avatar
    jbodie
    Helpful | Level 6
    2 years ago

    Sure - we're using the standard dropbox sign plan. Please see the images below.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in, jbodie!

       

      Do you see the same when signing in through a different browser/private browsing window?

      • jbodie's avatar
        jbodie
        Helpful | Level 6
        2 years ago

        Chrome is my main browser, I tried to view the option in Safari it is not available - I've also cleared by cache.

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